Privacy policy

PRIVACY POLICY

Last updated: 04/08/2026

1. Who we are

This Privacy Policy explains how IMPERIUM DIGITAL GROUP LTD ("we", "us", "our"), trading as Georgey's, collects, uses, and shares your personal information when you visit or make a purchase from www.georgeys.co.uk (the "Site").

We are the data controller responsible for your personal information.

Company: IMPERIUM DIGITAL GROUP LTD

Companies House number: 17318359

Contact: support@georgeys.co.uk

This policy is issued under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including your web browser type, IP address, time zone, and cookies installed on your device. As you browse, we also collect information about the pages or products you view, the websites or search terms that referred you, and how you interact with the Site. We refer to this as "Device Information".

We collect Device Information using:

  • Cookies: small data files placed on your device. See our cookie banner for full details and to manage preferences.

  • Log files: which record actions on the Site including IP address, browser type, ISP, referring/exit pages, and timestamps.

  • Web beacons, tags, and pixels: electronic files that record how you interact with the Site.

When you place an order (or attempt to), we collect additional information: your name, billing address, shipping address, email address, phone number, and payment details. Payment card details are processed by Shopify Payments and are not stored by us. We refer to this as "Order Information".

Together, Device Information and Order Information make up your "Personal Information".

3. How we use your personal information and our legal basis

We use your Personal Information for the following purposes, each with a specific legal basis under UK GDPR:

  • To fulfil your order (contract performance): processing payment, arranging shipping, sending order confirmations and delivery updates.

  • To communicate with you about your order or enquiry (contract performance or legitimate interests).

  • To send you marketing communications about our products (consent for prospects; legitimate interests for existing customers, subject to your right to opt out at any time).

  • To screen for fraud and protect our business (legitimate interests).

  • To improve our Site, products, and marketing (legitimate interests).

  • To comply with legal obligations, including tax and accounting law (legal obligation).

You can withdraw consent at any time where consent is the legal basis, without affecting the lawfulness of processing before withdrawal.

4. Sharing your personal information

We share your Personal Information with third parties who help us operate our business. These include:

  • Shopify: powers our online store and processes payments. Privacy policy: https://www.shopify.com/legal/privacy

  • Google Analytics: helps us understand how customers use the Site. You can opt out here: https://tools.google.com/dlpage/gaoptout. Google's privacy policy: https://policies.google.com/privacy

  • Meta (Facebook and Instagram): we use Meta Pixel to measure ad performance and retarget visitors. Meta's privacy policy: https://www.facebook.com/about/privacy

  • Klaviyo: our email marketing platform for order confirmations, shipping updates, and marketing (where you've consented). Privacy policy: https://www.klaviyo.com/legal/privacy-policy

  • Track123: our order tracking service. Privacy policy: https://www.track123.com/privacy

  • Fulfilment and shipping partners: to deliver your order.

We may also disclose Personal Information to comply with applicable law, to respond to a lawful request from public authorities, or to protect our rights.

We do not sell your Personal Information.

5. International data transfers

Some of our service providers are based outside the UK. Where we transfer Personal Information outside the UK, we rely on appropriate safeguards to protect it, including:

  • UK adequacy regulations, where the receiving country has been recognised as providing an adequate level of protection.

  • The UK International Data Transfer Agreement or Addendum to the EU Standard Contractual Clauses.

  • The UK-US Data Bridge, where applicable.

6. Cookies and similar technologies

We use cookies to make the Site work, remember your preferences, measure performance, and deliver relevant advertising. You can manage your cookie preferences at any time using the cookie banner on our Site.

Categories of cookies we use:

  • Strictly necessary (always on): required for the Site to function, including checkout.

  • Functional: remember your preferences.

  • Analytics: help us understand how the Site is used.

  • Marketing: measure ad performance and personalise advertising, including Meta Pixel and Google Ads.

You do not need to accept non-essential cookies to browse the Site.

7. Marketing communications

If you sign up for our email list or make a purchase, we may send you marketing emails. You can unsubscribe at any time using the link in every email, or by emailing support@georgeys.co.uk.

We may also serve you personalised ads through Meta (Facebook and Instagram) and Google based on your interactions with our Site. To opt out of interest-based advertising:

  • Meta: https://www.facebook.com/settings/?tab=ads

  • Google: https://adssettings.google.com/

  • Microsoft Advertising: https://about.ads.microsoft.com/en-us/resources/policies/personalized-ads

  • Digital Advertising Alliance: http://optout.aboutads.info/

8. Data retention

We keep your Personal Information only for as long as needed:

  • Order records: 7 years from the date of purchase, to comply with HMRC requirements.

  • Marketing data: until you unsubscribe or ask us to delete it.

  • Website analytics: anonymised data may be retained indefinitely.

  • Customer service enquiries: 3 years from the last contact.

9. Your rights

Under UK GDPR, you have the following rights:

  • Access: request a copy of the Personal Information we hold about you.

  • Rectification: ask us to correct inaccurate or incomplete data.

  • Erasure: ask us to delete your data ("right to be forgotten"), subject to legal exceptions.

  • Restriction: ask us to limit how we process your data.

  • Portability: receive your data in a structured, commonly used format.

  • Objection: object to processing based on legitimate interests, or to direct marketing.

  • Withdraw consent: at any time, where consent is our legal basis.

To exercise any of these rights, email support@georgeys.co.uk. We aim to respond within one calendar month.

10. Right to complain

If you're unhappy with how we've handled your Personal Information, you have the right to complain to the Information Commissioner's Office (ICO):

  • Website: https://ico.org.uk

  • Helpline: 0303 123 1113

We'd appreciate the chance to resolve any concerns first, so please contact us before making a complaint.

11. Do not track

Some browsers offer a "Do Not Track" signal. We do not currently respond to these signals, but you can manage tracking preferences through our cookie banner.

12. Children

The Site is not intended for anyone under the age of 18. We do not knowingly collect Personal Information from children. If you believe we hold data about a child, please contact us and we'll delete it.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will always be available on this page with a new "Last updated" date.

14. Contact us

For questions about this Privacy Policy or your Personal Information, contact us at:

IMPERIUM DIGITAL GROUP LTD

Email: support@georgeys.co.uk