Refund policy

RETURN & REFUND POLICY

At Georgey's, we back our products with a 60-day satisfaction guarantee. We recommend trying our products with your dog for at least 14 days to see how they respond. If you're not happy within 60 days of receiving your order, we'll help sort a return or refund.

Statutory cancellation right (UK customers)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receipt for any reason, without giving us a reason. Our 60-day satisfaction guarantee sits alongside this right and gives you longer to decide.

Cancelling before dispatch

If your order hasn't shipped yet, we can cancel it and refund you in full. Contact us at support@georgeys.co.uk within 24 hours of placing the order. After 24 hours, the order may already be with our shipping team and we may not be able to stop it.

Cancellation refunds are processed within 7 business days.

Starting a return

To start a return, email us at support@georgeys.co.uk with:

Your order number

The name and email used at checkout

The reason for return

We'll respond with return instructions.

Return shipping costs

Change of mind (60-day guarantee or 14-day statutory cancellation): you're responsible for return shipping costs.

Faulty, damaged, or wrong item received: we cover return shipping.

Refund timing

Once we receive and inspect your returned item, we'll process your refund within 5-10 business days. Refunds are issued to the original payment method. Depending on your bank, the funds may take a further 2-5 business days to appear.

Original shipping costs (where applicable) are non-refundable except where the return is due to our error.

Damaged or faulty items

If your harness arrives damaged or faulty, contact us within 72 hours of delivery with a clear photo of the damage. Email support@georgeys.co.uk. We'll assess and arrange a replacement or refund.

Please note: this covers manufacturing defects and damage in transit. It does not cover:

Wear from extended use

Damage caused by misuse or unusual conditions

Damage caused by a dog chewing the harness

Damaged packaging where the product itself is fine

Wrong address

Please double-check your shipping details before placing your order. If you spot an error, contact us within 24 hours at support@georgeys.co.uk and we'll do our best to update it.

If we're not notified in time and the order is delivered to the address you provided, we cannot offer a refund or replacement.

Lost or stolen packages

If your tracking says delivered but you haven't received it, contact us at support@georgeys.co.uk. We'll investigate with the courier. Where a package is confirmed lost by the courier, we'll send a replacement or issue a refund. We're not responsible for packages stolen from your property after confirmed delivery.

Contact

Any questions about a return, refund, or cancellation, email us at support@georgeys.co.uk.

Policy updates

We may update this policy from time to time. The current version is always available on this page.